How to Stop eBay Auction Sniping.
Every day, hapless bidders get beaten to the punch by auction snipers who jump in at the last minute. I know how annoying it can be, as I once had it happen to me three times in a row on the same item! The thing is that the only people who can help the poor bidders are us, the sellers.

The Problem.
Bidders will bid on an item and then wait for days until it finishes, only to have someone else outbid them at the last minute. In a traditional auction at a real auction house, this isn't a problem at all, as the auction keeps going until everyone has bid as much as they want to, and the auctioneer double-checks with the classic phrase "going, going, gone".

The problem on eBay is caused by the fixed length of time that eBay's auctions last, and the fact that they aren't extended significantly if someone places a new bid in the last few seconds of the auction. Imagine if a real auction house worked that way, letting people shout "50 cents more!" at the last second and win an item. It would simply be unfair, and many buyers think it's unfair on eBay too.

The Solutions.
Until eBay decide to fix the problem (and by now it's looking unlikely that they ever will), you're the only one who can do anything for your buyers.

First off, you can encourage your buyers to use eBay's proxy bidding system the way it was intended. The idea of the system is that they enter the maximum they're willing to pay for an item and eBay places bids for them automatically up to that maximum. They're not supposed to come back and bid an extra dollar every time they get outbid.

If your bidders are bidding high enough, then no sniper will even come along and beat them - because they will have set the maximum snipe level in their sniping software to less than the normal bidder's maximum. Changing the way people use eBay is hard, though.

One alternative is to keep an eye on who's bidding on your auction, and cancel bids from known snipers - but this requires you to be around right at the end of the auction to cancel their bids. You might also want to set your auction to end sometime when bidders will be around so that they can outbid snipers themselves. This is good business sense anyway - most of the bidding always takes place in the last few hours of an auction.

An easier way to thwart bid snipers is to offer 'Second Chance' sales to bidders who get outbid by a sniper at the last minute. This is good for you, and for them - they still get to buy the item they wanted, and you've just made two sales: one to the sniper and one to them.

Once you've sold your items, though, you might be upset to find that one of them gets returned for a refund. Our next email will show you how to turn these returns into profits!

How to Turn eBay Returns into Profits.
Don't worry, getting items returned happens to everyone eventually. You can't satisfy all of the people all of the time, and occasionally someone's going to want to send something back to you. Turning returns into profits isn't easy - but with a little determination, you can manage it.

Don't refund shipping charges: If followed our advice and you're now making a decent profit on your shipping charges by using cheaper materials, then you might still be able to come out ahead with returns. Just refund the charge of the items but not the shipping. I know sellers who make $1 profit on the sale and $2 profit on the shipping. If they get a returned item then they don't really mind: they still get to keep two-thirds of their profit.

Charge a restocking fee: You're perfectly within your rights to charge a restocking fee, and that's nothing but profit for you. Bear in mind that this will get customers very annoyed, however.

Resell with a better description: Now that you know if there's something wrong with the item, you can write a more honest description. Surprisingly enough, items can sometimes sell for more the second time around, simply because word has had time to spread that you were selling the item and there might be a few people looking out for another.

Take their packing materials: Inexperienced buyers will send back your items using all sorts of expensive luxury packing materials - take them and re-use them the next time you want to give a buyer an extra special service. Incidentally, this also applies when you buy things on eBay - you'll find that you can save a lot on packing when you re-use every piece of packaging that comes your way. Make sure to take off any labels first, though.

You know what they want: Remember that every buyer who buys something from you and then returns it was at least interested in it. They're a potential sales lead, and you should add them to your mailing list to follow up later - if you were nice to them when they returned the item, they might be willing to give you another chance.

Replace with a better model: Finally, if the buyer is returning the item for a replacement, then tell them that the only replacement you have in stock at the moment is a slightly more expensive model - but you'll send it to them if they pay the extra. Again, more profit for you.

Of course, it's up to you whether you want to use these techniques: you might think it's more valuable to refund the shipping on returns as a gesture of goodwill, as part of your perfect customer service. I would tend to agree with you: your reputation is invaluable. If what you're interested in is making as much profit as possible in the short term, then go right ahead - but remember that in the long-term you might be sacrificing some repeat business for the sake of a few dollars.

In the next email, we'll look at the myths and magic of drop-shipping vendors, and what they can do for you.

The Myths and Magic of eBay Drop-shipping Vendors.
If you've never heard of drop shipping, then prepare to be impressed - it sounds like every eBay seller's dream. With drop shipping, you don't have to keep any stock at all. You simply list auctions for what your drop shipper sells, without actually seeing it yourself.

Each time something sells, you let them know, and they deliver it for you - directly to the customer. They'll charge you a near-wholesale price for the item they delivered, you charge the customer whatever price you agreed, and then you pocket the difference as profit.

The Magic.
Just think of the sheer amount of trouble this takes out of eBay selling. You don't have to find space in your house to keep your stock in, or money to buy it with. You don't have to take any risk by buying things that might not sell. You don't have to deal with suppliers. You don't even have to pack or post the auctions yourself. Wow! Can you imagine how good this would be if you could pull it off?

But, as with all things in life, if it sounds too good to be true.

The Myths.
Drop-shippers don't do deals with just anyone - any drop shipper who says they'll take orders from unregistered businesses is likely to be a scammer. They might not send out anything at all to your customers, or you might send out very poor quality merchandise that they will then return to you for a refund.

Also, beware of companies that claim they will put you in contact with drop shippers for a fee - they are inevitably rip-offs. At the end of the day, the best way to find drop shipping companies is to contact them in the 'real world', not by typing 'drop shipping' into a search engine.

Doing it for Real.
If you want to make a profit with drop-shippers, be prepared for it to be quite a small one: you're not going to make sales on eBay at a big mark-up from drop shipping prices. You will also have to accept that you can't inspect stock before it gets sent out, and some of your descriptions might not be as good as they could be.

You should also be prepared for a few frustrating experiences with your drop shipper, as they might not share the same customer service values as you. The first time you'll realise that they never sent something to one of your buyers is when you hear about it from the buyer a week later.

If you can accept all these things, though, and find a reputable drop shipper, then there's money to be made. Good luck!

If you'd like to give up a little more profit and control over your eBay business to save the trouble of doing everything yourself, then you might be interested in eBay consignment centers. You can sell your items at an eBay consignment center by just leaving them there. Stay tuned to these emails for more.

How eBay Consignment Centers Work.
You might not ever have heard of eBay consignment centers - don't worry, most people haven't, as they're a relatively new concept. The idea is that you drop off anything you want sold, and then the consignment center will sell it for you and share the profits.

You Can Sell at Consignment Centers.
Just find something to sell and take it to a consignment center - they'll sell it for you on eBay, handling all the listing, description and shipping.

You do, however, give up some profit when you sell through a consignment center, not to mention losing all control over your auctions - and who's to say that you couldn't sell it better than they can? The chances are they will only give you a fraction of the item's real value, to the point where you might as well have just taken it to the pawn shop.

You Can Be a Consignment Center.
A better option is to be a consignment center for the non-eBay-using public in your area. After you've been selling things on eBay for a while and you've told a few people about it, someday a friend will walk up to you and say "Hey, could you sell this on eBay for me?" Give it a try - if you like doing it, then why not start up your own consignment center business?

Put an ad like this in your local newspaper or anywhere else you think is appropriate:

"Create Space and Get Money For Doing It! How would you like someone to come and clean out the old stuff in your house that's taking up all your space, and then give you cash for the lot? I am currently looking for things to sell on eBay and I can do this for you. Call me on [your number]."

Go round to a few people's houses and take some things that you think are sellable, giving the items' owners a sensible amount for them - not too much, since they don't know how much they're worth. It's best to try to take things that are part of a set or collection, so you can sell lots of the same kinds of items. You're in a strong position: why would they so no when you're offering them money for things that, to them, are rubbish?

The only requirement to be successful with this is that you need to know what you're doing, and be able to spot a high-value item when you see one, regardless of what it might be. It's also worth opening a new account to sell items you get from other people. You can't guarantee quality as well, and your regular account should only be used to sell the one kind of item that you decided you're an expert in.

One thing many sellers don't realise when they sell items is that they need to change their strategy depending on what season it is - things sell for different prices depending on the time of year. We'll take a look at this in the next email.

Seasonal Selling on eBay.
When you sell on eBay, it's important to know how to take advantage of the kinds of markets you encounter in the different seasons. As a rule, the summer months are slow and the winter period is fast, but there's more to it than that.

It Depends What You're Selling.
Your sales won't necessarily be slower in the summer than in winter - they might just be different. If you're selling sports equipment, for example, you'll probably find that surfing gear sells in summer while skiing gear sells in winter. You should make sure you are aware of any seasonal variations there will be in your particular market, and plan in advance to take advantage of them.

Selling in Peak Season.
The holiday season is eBay's peak, and the best time to be selling on eBay - the December rush is relatively short, but if you play it right then you could make half your year's profit over those few days.

In the holidays, people are looking for presents, and eBay run more advertising than usual targeted towards buyers, not sellers. Target your auctions more towards new users than experienced ones, writing easy-to-understand descriptions. If you have any items that are in demand, try listing some at auction and some with high But it Now prices, to see what works best.

The chances are you'll be surprised when the Buy it Now auctions go almost instantly and the auctions rack up bids like nobody's business. It is important to remember, however, that most of these buyers will only buy from you once.

Selling Off-peak.
For the rest of the year, the market is far slower. Don't worry though - you can still make money. It's a little like being a stockbroker: you can make money whether the market is good or bad, if you know what you're doing.

Remember that your target market is a little more 'expert': you're mostly selling to people who know what they're buying, and know what they want to pay. Cater to this by providing a service suitable for these customers. Show that you know what you're selling and sell things consistently and you'll have people coming back again and again.

Here's one extra tip that you might try. If you know of items that have a consistent value, it might be worth buying up as many as you can cheaply in the summer, storing them for half a year, and selling them during the winter rush. If you're willing to give over a little space for storage, you can make a lot of profit for little effort. After all, you don't even have to take the items out of the packaging the last seller put them in.

If you've tried searching for a few more eBay tips using the big search engines like Google and Yahoo, then you might have come across someone offering to sell you all the secrets of eBay success for a 'low, low price'. In the next page, I'll let you in on their little secrets for free.

<< Previous    1...   4  5  [6]  7  8  ...14    Next >>